Support
We’ll get you back on the road
Our full self-service support center — ticketing, live status, and a knowledge base — is on the way. For now, here’s how to reach a real person fast.
Sign in to the support portal
Portal accounts are rolling out to customers gradually. If yours isn’t active yet, use the contact options below instead.
Not set up on the portal yet?
That’s expected — portal accounts are rolling out to customers gradually. Use the contact options below for anything urgent, general questions, or onboarding help in the meantime.
Dispatch-down emergencies
A truck on the road with no load data, or dispatch fully offline. Email us and flag it as urgent — this inbox is monitored around the clock.
[email protected]General support
Questions about a feature, a setting, or something that doesn't look right. Email us and we'll route it to the right team.
[email protected]Onboarding & training
New to Live Logistics, or rolling out a new module to your team? Reach out and we'll get you connected with your onboarding contact.
[email protected]Coming soon
A support center built into the platform
- Submit and track tickets without leaving your dashboard
- Live system status for every module, EDI connection, and API endpoint
- A searchable knowledge base written by the people who build the platform
- Direct escalation for dispatch-critical issues